Download E-books Steuerung in Dienstleistungsnetzwerken: Ein Ansatz für ein integriertes Qualitätsinformationssystem (Advances in Information Systems and Business Engineering) (German Edition) PDF

By Martina Meschke

​Die Sicherung und Verbesserung der Qualität stellt einen wesentlichen Erfolgsfaktor für Dienstleistungsnetzwerke dar. Dabei ist die Berücksichtigung der Zusammenhänge und Wechselwirkungen von besonderer Bedeutung. Angelehnt an den Design-Science-Prozess der Wirtschaftsinformatik konzeptualisiert Martina Meschke ein Qualitätsinformationssystem, das die relevanten Ebenen eines Dienstleistungsnetzwerkes und die hier entstehenden Wechselwirkungen im Rahmen der Qualitätssteuerung einbezieht. Die Arbeit ist in einen interdisziplinären Kontext zwischen Wirtschaftsinformatik-, corporations- sowie Marketingforschung eingebettet. Die praktische Anwendbarkeit des Qualitätsinformationssystems wird mittels sechs Fallstudien untersucht.​

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