Download E-books Performance Management: A business process benchmarking approach PDF

By BjØrn Andersen (auth.), Asbjørn Rolstadås (eds.)

This ebook serves as a textbook for an introductory path on functionality administration. It provides an outline over quite a few features of dealing with functionality of the modem firm via targeting functionality review and dimension and function development ideas. lots of the fabric is predicated on an intensive literature seek and an intensive reference record has been incorporated. The publication has been backed through the Norwegian productiveness examine application TOPP and by way of the COMETT application of the ecu neighborhood fee. it's been utilized because the textual content for a continual schooling path either inside TOPP and the COMETT undertaking APECE. it is going to additionally function a part of a path fabric for a master's measure in expertise administration. The publication is aimed toward an viewers of commercial and know-how orientated body of workers at center and better administration point in production undefined. while it's compatible as a textbook for enterprise and engineering colleges and schools. is geared up in 5 elements discussing productiveness and The ebook functionality, functionality making plans, functionality evaluation, functionality development and function influencing elements. The authors have labored heavily jointly to procure a good coordinated textual content with no overlap. they've got supplied a draft. This draft has been circulated for reviews among the authors and among exterior specialists. according to their enter the manuscript has been revised. Eivald RfI}ren and Einar Printz Moe, chairman of the board and application supervisor for the TOPP study software respectively, have additionally supplied important enter to the book.

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